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SMS Gateway Provider

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AvanceZone Company,

Tamil Nadu, India

FAQ

FAQ

1. How do I change my password ?
A. You can change your Password at Manage -> Manage Profile option. Enter your new password and save the changes.
2. On what circumstances will my Sender ID and Template get rejected ?
A. There are several reasons for Sender ID and Template rejection. The most common reason is that the sender ID has already been registered by another company. Other reasons may include inappropriate documents, offensive or obscene sender ID names. The Template may get rejected if it has no contents, less static contents, Promotional in nature.
A. Visit http://smsc.biz/login/show_login and click on “Activate Account”. Enter your registered Mobile Number and Security code. Verify your mobile number and the Username and Password will be texted to you.
A. Sender ID is a 6-character name that displays on the recipient’s mobile phone when they receive an SMS text message. You can request for custom Sender ID under Manage option in your Panel.
A. By default your account is provided with few Free SMS credits for testing purpose. To know more about the SMS plans and purchase to additional SMS credits visit: http://smsgatewayprovider.com/pricing.html
A. An SMS Gateway is a software that is used to send and receive SMS messages to and from any mobile network.
7. Is it possible to schedule an SMS ?
A. Yes, you can schedule an SMS to send at a later date and time.
A. Unicode simply means that you can send your message in any other non-English language like Hindi, Marathi etc. The maximum character length of single Unicode SMS is at most 70 characters which is much shorter than the normal SMS length of 160 characters.
A. Yes, the maximum length of text message that you can send is 918 characters. However, if you send more than 160 characters then your message will be broken down in to parts of 153 characters before being sent to the recipient’s mobile.
10. What is the difference between Transactional and Promotional SMS ?
A. Transactional SMS are informative messages like sending OTP, Payment Details, Billing Details that users have opted to receive whereas promotional SMS are bulk messages like Invitations, Greetings, Offers that are not specific to optin users. More information is available at: http://smsgatewayprovider.com/sms-gateway/sms-route-comparison.html
A. Submitted to SMSC –> We have forwarded your sms request to Operators EXPIRED –> SMS could not reach due to long wait time in network FAILED –> Failed due to subscriber or network issue REJECTD –> Not serviceable location UNDELIV –> SMS could not reach due to long wait time in network
12. Where is SMSC India application Hosted
A. Our Servers are hosted in secured AWS servers with 0 proxies between and strictly audited by telcom officials. .With an one time setup cost of 1500 INR Our servers can accept https with post if you are concerned and also get strict userid-IP binded with your server.
13. Whats the number of characters in each message?
A. 160 CHARACTER = 1 MESSAGESingle message size constitutes maximum up to 160 characters in case of both GSM & CDMA including the header and footer  which is submitted to SMSC. In case the message is larger than the aforementioned characters, single message shall mean 153 characters for both GSM and CDMA
15. Different Types or Categories of SMS Gateway in India
A. There are mainly two types, They are 1. Promotional/Bulk SMS, and 2. Transactional SMS. Promotional/Bulk SMS is where you’re sending the non-critical SMS to a large number of recipients, which will be delivered to non-dnd registered members or subscribers opted to receive the particular category in partially blocked dnd list Transactional SMS is sending different sms updates/alerts/messages to different customers.
16. I want to receive all sms from particular category.
A. You can opt in to receive bulk sms in certain categories. Send sms as below to XXXX “START 1” for receiving SMS relating to Banking/Insurance/Financial products/credit cards “START 2” for receiving SMS relating to Real Estate “START 3” for receiving SMS relating to Education “START 4” for receiving SMS relating to Health “START 5” for receiving SMS relating to Consumer goods and automobiles “START 6” for receiving SMS relating to Communication/Broadcasting/ Entertainment/IT “START 7” for receiving SMS relating to Tourism and Leisure
A. You can receive only Transactional SMS sent only by: Banks, Financial Institutions, Insurance Companies, Credit Card Companies, Railways or Airline companies, and registered Educational Institutions.
A. A single complaint can result in a fine of Rs. 25000. And the fine increases with each complaint, going up to Rs. 2.5 Lakh for the 6th complaint.
A. Format is 9 alpha numeric characters in the format YZ-AAAAAA,For example if your company name is ICICI and the message is sent through mobile operator, then the SENDER ID can be LM-ICICI. 6 character – All UPPERCASE with no special characters Notes:
  1. Sender ID should be 6 Characters – Uppercase
  2. Should be related to your product/service.
  3. As per TRAI sms format can contain only 20%-40% variables and static text in prefix and suffix
  4. Include some static text in your sms especially at end of the sms.
20. Format of Sender ID of Promotional Messages
A. Format is 9 alphanumeric characters in the format YZ-AAAAA. Where AAAAA is the static number of the gateway route assigned by the telecom operator.